Shipping Policy

Company Information

Company Name: XXX Company
Register No: 
Phone Number: XXX123
Email: xxx@mail.com

Order Processing and Dispatching:

At XXX Company, we are committed to providing a seamless shopping experience for our customers. Our typical order processing time is 1-3 business days, which may vary depending on the type of product and any special requests you may have. Since our rattan products are handmade, please allow for additional time if your order is a custom piece or requires special care.

Shipping Methods and Costs:

We offer a range of shipping options for both local and international customers:

Domestic Shipping (Malaysia): We partner with reliable local courier services. Your shipping costs will be calculated at checkout based on your order’s weight and delivery location.

International Shipping: We are pleased to offer shipping worldwide. Shipping fees for international orders are calculated based on your delivery address and package weight. Please note that international shipping may take a little longer, depending on your location.

Estimated Delivery Times:

Within Malaysia: We aim for delivery within 3-7 business days.

International Orders: Delivery times vary, typically ranging from 7-21 business days depending on the country and courier service.

Customs and Duties:

For international shipments, any customs duties, taxes, or additional charges that may arise are the responsibility of the customer. We recommend checking with your local customs office before purchasing to ensure you're aware of any potential fees.

Unsuccessful Delivery and Address Issues:

If your order is returned due to an incorrect address or inability to reach the recipient, XXX Company will attempt to resolve the issue. Additional shipping fees for re-delivery or address corrections will be charged to the customer.

Tracking Your Order:

Once your order has been dispatched, we will send you an email with tracking information. You can use this tracking number to monitor the progress of your shipment.